Terms of Service

Last updated: 15 June 2026

Welcome to SHEDNINE.COM. These Terms of Service set out the rules and conditions for using our website, browsing our store, placing orders, purchasing products and interacting with Shed Nine online.

By accessing our website or purchasing from us, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase from our store.

In these terms, “Shed Nine”, “we”, “us” and “our” refers to Shed Nine and the SHEDNINE.COM online store. “You” and “your” refers to the customer, visitor or user of our website.

1. Our online store

Shed Nine sells surf, wetsuit, clothing, accessory and related products through SHEDNINE.COM and, where applicable, through our physical retail store and connected sales channels.

We aim to keep product information, pricing, images, stock availability and descriptions as accurate as possible. However, we do not guarantee that all information on the website will always be complete, current or free from error.

2. Eligibility to use this website

By using this website, you confirm that you are legally able to enter into a binding agreement or that you have permission from a parent or guardian to use the website and make purchases.

You agree not to use our website for any unlawful, misleading, harmful, abusive or fraudulent purpose.

3. Products and product information

We do our best to display product colours, sizes, features, descriptions and images accurately. Some colours or details may appear differently depending on your screen, device or display settings.

Product descriptions, sizing information and recommendations are provided as a guide only. For wetsuits, clothing and footwear, fit can vary between brands, models and body types. If you are unsure about sizing, please contact us before purchasing and we will do our best to help.

4. Pricing and availability

All prices are listed in Australian dollars unless stated otherwise.

Prices may change without notice. We reserve the right to update prices, correct errors, adjust promotions or remove products from sale at any time.

Stock availability may change quickly, especially for sale items, limited products, wetsuits, surf hardware and in-store stock. If an item becomes unavailable after you place an order, we will contact you to arrange a suitable solution, such as a replacement, backorder, store credit or refund where appropriate.

5. Orders

When you place an order through SHEDNINE.COM, you are making an offer to purchase the selected products under these Terms of Service.

We may accept or decline an order for reasons including, but not limited to:

• The product is out of stock or unavailable
• There is an error in the price, description or product listing
• Payment cannot be verified
• We suspect the order may be fraudulent or unlawful
• Shipping is not available to the requested location

If we need to cancel or change an order, we will contact you using the details provided at checkout.

6. Payment

Payment must be completed at checkout using one of the available payment methods on our website.

Payments are processed securely through Shopify and/or third-party payment providers. We do not store complete credit card details on our own systems.

You agree to provide accurate billing, shipping and contact information when placing an order.

7. Shipping and delivery

Shipping costs, timeframes and delivery options may vary depending on your location, the products ordered and the shipping method selected at checkout.

Delivery timeframes are estimates only. Delays may occur due to courier delays, postal network issues, public holidays, weather, peak sales periods, incorrect addresses or circumstances outside our control.

Once an order has been dispatched, responsibility for delivery may pass to the shipping provider. If there is an issue with delivery, please contact us and we will assist where reasonably possible.

8. Click and collect / in-store pickup

If click and collect or in-store pickup is available, you will need to wait for confirmation that your order is ready before collecting it.

You may be asked to provide order confirmation, identification or proof of purchase when collecting an order.

9. Returns, exchanges and refunds

Returns, exchanges and refunds are handled in accordance with our Returns Policy and your rights under Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies any rights you may have under Australian Consumer Law, including consumer guarantees that may apply to products you purchase from us.

If a product is faulty, not as described, unsafe, or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

For change-of-mind returns, incorrect sizing or exchange requests, eligibility may depend on the product condition, timeframe, proof of purchase and whether the item is unused, unworn, unwashed, with tags attached and in original packaging where applicable.

Some items may not be suitable for change-of-mind returns for hygiene, safety or product-specific reasons. This does not affect your rights under Australian Consumer Law.

10. Sale items and promotions

From time to time, we may offer discounts, promotions, sale pricing, bundles, free gifts or limited-time offers.

Promotions may be subject to specific conditions, dates, stock availability, exclusions or minimum spend requirements.

We reserve the right to update, extend, end or correct a promotion where necessary, including where there has been an error or misuse of the offer.

11. Gift cards and store credit

If we offer gift cards or store credit, these may be subject to additional conditions, expiry periods where permitted by law, and usage restrictions.

Gift cards and store credit are not usually redeemable for cash unless required by law.

12. Customer accounts

You may be able to create a customer account through our website. You are responsible for keeping your login details secure and for any activity that occurs under your account.

Please contact us immediately if you believe your account has been accessed without permission.

13. Website content and intellectual property

All content on SHEDNINE.COM, including text, images, graphics, logos, product content, website layout, design elements and brand material, is owned by or licensed to Shed Nine unless otherwise stated.

You must not copy, reproduce, modify, distribute, publish, sell or use our content for commercial purposes without our written permission.

14. User comments, reviews and submissions

If you submit reviews, comments, messages, images, feedback or other content to us, you agree that the content is accurate, lawful and does not infringe the rights of another person or business.

We may use, display, edit or remove user-submitted content where appropriate, including for customer service, marketing, website content or moderation purposes.

You must not submit content that is offensive, defamatory, misleading, abusive, unlawful, spam-related or harmful.

15. Third-party links and services

Our website may include links to third-party websites, apps, payment providers, shipping services, social media platforms or embedded content.

We are not responsible for the content, policies, security, accuracy or practices of third-party websites or services. You should review their terms and policies before using them.

16. Errors and inaccuracies

Occasionally, there may be information on our website that contains errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other details.

We reserve the right to correct errors, update information, cancel orders or adjust listings where required, subject to applicable law.

17. Limitation of liability

To the maximum extent permitted by law, Shed Nine is not liable for indirect, incidental, special or consequential loss arising from your use of our website, products or services.

Nothing in these terms limits any liability that cannot be excluded under Australian Consumer Law or other applicable laws.

18. Website availability and security

We aim to keep SHEDNINE.COM available and secure, but we do not guarantee that the website will always be uninterrupted, error-free or free from viruses or harmful components.

You are responsible for using appropriate security protections on your own devices and networks.

19. Prohibited use

You must not use our website to:

• Break any law or regulation
• Commit fraud or make false claims
• Interfere with the security or operation of the website
• Upload harmful code, viruses or malicious material
• Collect or misuse personal information
• Copy or scrape website content without permission
• Harass, abuse, threaten or harm another person
• Misrepresent your identity or affiliation

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

Please read our Privacy Policy for more information.

21. Changes to these Terms of Service

We may update these Terms of Service from time to time to reflect changes to our store, business operations, website, services, legal requirements or customer processes.

The latest version will be available on this page, with the updated date shown at the top.

Your continued use of the website after changes are published means you accept the updated terms.

22. Governing law

These Terms of Service are governed by the laws of Victoria, Australia.

Where permitted by law, any disputes will be handled in the courts or tribunals of Victoria, Australia.

23. Contact us

If you have any questions about these Terms of Service, your order or your rights as a customer, please contact us:

Shed Nine
Website: SHEDNINE.COM
Email: shedninehq@gmail.com
Address: 362 Dundas St Rye VIC 3941