Privacy Policy

Last updated: 15 June 2026

This Privacy Policy explains how Shed Nine collects, uses, stores and protects your personal information when you visit, browse or make a purchase from SHEDNINE.COM, contact us, create an account, subscribe to our mailing list, or interact with us online or in store.

In this policy, “Shed Nine”, “we”, “us” and “our” refers to Shed Nine and the SHEDNINE.COM online store.

1. Information we collect

We may collect personal information from you when you use our website, place an order, contact us, subscribe to marketing, create an account, enter a promotion, or interact with Shed Nine through email, social media, customer support or in store.

The types of personal information we may collect include:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Payment confirmation and transaction details
• Customer service messages and enquiries
• Marketing preferences
• Account details, if you create a customer account
• Website usage information, including IP address, browser type, device information, pages viewed, cart activity and cookie data

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and you have provided it to us directly.

2. How we collect information

We collect personal information in a few main ways:

• Directly from you when you place an order, contact us or submit information through our website
• Through Shopify, which powers our online store and checkout
• Through payment providers, shipping providers, customer support tools and other services used to operate our business
• Through cookies, analytics tools, pixels and similar technologies that help us understand website performance and improve the customer experience

3. Why we collect and use your information

We collect and use personal information so we can operate Shed Nine properly, process orders and provide a better customer experience.

We may use your information to:

• Process and fulfil orders
• Confirm payments and manage transactions
• Ship products and provide delivery updates
• Handle returns, exchanges, warranty enquiries and customer support
• Respond to your questions or messages
• Improve our website, products, services and customer experience
• Send marketing emails, offers or updates where you have subscribed or where permitted by law
• Prevent fraud, protect our website and maintain store security
• Meet legal, tax, accounting and record-keeping obligations

4. Shopify, payments and checkout

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell products and services to you.

When you place an order through SHEDNINE.COM, your order and checkout information may be processed by Shopify and by third-party payment providers. We do not store complete credit card numbers on our own systems. Payment information is handled securely by Shopify and/or the payment provider used at checkout.

5. Cookies, analytics and advertising

Our website may use cookies, pixels and similar technologies to help the site work properly, remember your preferences, understand how customers use the store, measure advertising performance and improve the shopping experience.

These technologies may collect information such as your device type, browser, IP address, pages viewed, products viewed, cart activity and interactions with our website.

You can usually control or disable cookies through your browser settings. Some parts of the website may not work correctly if essential cookies are disabled.

6. Marketing communications

If you subscribe to our mailing list, create an account, enter a promotion or otherwise choose to receive updates from us, we may send you emails about Shed Nine products, releases, promotions, events, store updates and related content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

7. Who we share information with

We may share personal information with trusted third parties where necessary to operate our store, provide services to you, or meet our legal obligations.

This may include:

• Shopify and related e-commerce services
• Payment processors
• Shipping, courier and fulfilment providers
• Email marketing and customer communication platforms
• Analytics and advertising platforms
• Website, IT, security and hosting service providers
• Professional advisers such as accountants, bookkeepers or legal advisers
• Government, regulatory or law enforcement bodies where required by law

We do not sell your personal information to unrelated third parties.

8. Overseas storage and service providers

Some of the service providers we use, including Shopify and other technology platforms, may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect your information in accordance with applicable privacy obligations.

9. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

10. How long we keep your information

We keep personal information for as long as needed to provide our services, manage orders, maintain business records, comply with legal and tax obligations, resolve disputes and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to delete it, de-identify it or securely store it in accordance with our legal obligations.

11. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to an access or correction request.

12. Complaints and privacy concerns

If you have a question, concern or complaint about how we handle your personal information, please contact us first so we can review the matter and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further information about privacy rights in Australia.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, business practices, technology, legal requirements or service providers.

The latest version will always be available on this page, with the updated date shown at the top.

14. Contact us

For privacy questions, access requests, corrections or complaints, please contact us:

Shed Nine
Website: SHEDNINE.COM
Email: shedninehq@gmail.com
Address: 362 Dundas St Rye VIC 3941